Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed as store credit or to your original method of payment as per your request, within 24 hours.
Shipping returns
Please note that we ship all of our products from China warehouse. You will be responsible for return shipping cost. To return your product, please contact us .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FAQ
Can I cancel my order?
We apologize for any inconvenience. Orders once picked and packed, cannot be cancelled or exchanged. Please reach out to us at info@kawaiibazaar.com to cancel or replace your order. It may take up to 24 hours to review your request. Each refund request will be processed at Kawaiibazaar’s discretion.
If approved, refunds will be issued immediately to your bank account or as store credits.
Original Payment method– Please allow 7-10 business days for your bank to process the refund to the original payment method. It may take up to 30-35 days for your refund to appear in your bank account depending on your bank.
Store Credit- Quickest way to receive your refund and typically available to use Within 24 hours of refund approval.
- Tip
We recommend accepting your refund in store credit which is typically available to use within 24 hours. Refunds to the original payment method are subject to your bank’s local processing times.
Can I change my order?
We apologize for any inconvenience. orders once processed, cannot be changed. Please reach out to us at info@kawaiibazaar.com to change or replace your order. It may take up to 24 hours to review your request. Each change request will be processed at Kawaiibazaar’s discretion.
If approved, refunds will be issued immediately to your bank account or as store credits.
Original Payment method– Please allow 7-10 business days for your bank to process the refund to the original payment method. It may take up to 30-35 days for your refund to appear in your bank account depending on your bank.
Store Credit- Quickest way to receive your refund and typically available to use Within 24 hours of refund approval.
Missing / Damaged / Wrong item received. what do I do?
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent. On rare occasion of item being damaged in shipping, missing or wrong item being sent, please contact us at info@kawaiibazaar within 24 hours of delivery time along with photos or video evidence of the said item in its original sealed box and condition.
After approval, we’ll ship you the replacement of the damaged, missing or wrong item within 3-5 business days.
I am not satisfied with my product, what do I do?
Thank you for buying from kawaii bazaar!
If you’re unhappy with your order, you can return or exchange your purchase within 14 of purchase. We’ll be happy to process your return and offer you an exchange, refund to your original payment method or store credit.
The product must be received by us in the same condition that you received it in. This includes the original tags, packaging, or the original seal on the bottle. It must also be unworn and undamaged.
How long do refunds take?
- Tip
We recommend accepting your refund in store credit which is typically available to use within 24 hours. Refunds to the original payment method are subject to your bank’s local processing times.
If your refund has not been received after 35 days of approval from Kawaiibazaar, please contact your card issuer or bank. This is an issue occurring on their end and they will be best suited to assist you further. We’ll do our best to resolve the issue.
